December 5, 2015

ShoreTel Wins Two Interactive Media Awards

Always a step ahead of the pack ShoreTel was honored by the Interactive Media Council, Inc. as “Best in Class” by their 2015 Interactive Media Awards (IMA) […]
November 25, 2015

Giving Thanks for the Powers of the Amazing, Expanding Phone

So the White House is ready to pardon another lucky turkey just as everyone is fixing to sit down with family and friends and chow down […]
November 19, 2015

NEC Presents UNIVERGE BLUE to Guide Your Business into the Cloud

NEC is moving ahead again, unveiling UNIVERGE BLUE Business Cloud Services, an enterprise-class cloud UC service that includes voice, messaging, mobility, presence, web conferencing, and contact […]
November 12, 2015

Customer Service and UC: Many Options for Success

Customer Service is an art form, best practiced with resourcefulness, enthusiasm, empathy, efficiency, and good listening skills.  We are famous for our customer service in the […]
November 5, 2015

ShoreTel Expands Down Under

Today, some news!  Our partner ShoreTel, creator of brilliantly simple IP telephony and Unified Communications solutions, has expanded its reach down under with the acquisition of […]
October 29, 2015

How Your Phone System Hinders Business Growth

There’s good news… the economy has picked up and customers are flocking to your site and to your products and services.  The increased demand has put […]
October 23, 2015

Interactive Intelligence Wins the Ventana Research 2015 Technology Innovation Award

Contact Center technology, often relatively conservative – even stodgy, has become less risk averse in recent years and is often leading now with tools that augment […]
October 16, 2015

Empowered Mobility: The Univerge 3C Client from NEC

Always innovative and ahead of the curve, NEC has a software-based solution that enables users to communicate intuitively and conveniently.  The Univerge 3C client helps enterprises […]
October 9, 2015

Top 3 Concerns about Cloud Phone Solutions

The cloud is the latest destination for UC.  Increasingly, organizations are turning to cloud technology to lift their phone system off the ground and into the […]
October 2, 2015

What Voice Quality? The Lost Art of Making Phone Calls on a Phone

I bought an iPhone 6s last week lured by its sleek metallic exterior, colorful user-friendly apps and simple yet alluring user interface, high resolution camera, enticing […]
September 17, 2015

UC: Were the Experts Right or Wrong?

UC is a cornucopia of powerful technologies — although sometimes, it can seem more like a Pandora’s box than a succulent basket of innovation. All the […]
September 17, 2015

Biometrics: Privacy and the Law

In March, here in California, an attempt by the California Department of Justice to automatically use and share biometrics (facial recognition technology) on photos taken at the DMV […]
September 10, 2015

Justice is served! ATI Connect Justice Portals

Dispensing justice relies on efficiency and a strict adherence to protocol. It also requires transparency and a real commitment to keeping costs low while maintaining the […]
September 3, 2015

How are Virtual Appearances Changing the Courtroom?

In these uncertain times, courts are having to make budget cuts. The necessity to cut costs requires a close ongoing assessment of both routine as well […]
August 27, 2015

Voice Attestation: Voice Signatures Mandated by new California Law

A voice is a signature – unique and complex. It cannot be exactly duplicated, even by the most talented voice actor. Today voice attestation, also known […]
August 13, 2015

ONE is the Number: ShoreTel Connect has Launched!

The highly anticipated ShoreTel Connect has launched! The largest launch in company history, Connect unites ShoreTel products for both cloud and premises into one common solution […]
August 7, 2015

NEC tailors UNIVERGE 3C for Hospitality Home Run

Hospitality remains one of the great frontiers of Unified Communications. A landscape with enormous potential, UC is only held back by the fact that hotels tend […]