Contact Center technology, often relatively conservative – even stodgy, has become less risk averse in recent years and is often leading now with tools that augment and accelerate unified communications (UC). These new features are meeting and often exceeding user expectations for collaboration, customer insight, and mobility. Contact Centers have already morphed from simple call centers with long lines of desks with simple phones to more complex multi-modal contact centers where customers are able to choose between chat, email, live agent (voice), message boards, or a combination of these for help. Also, contact centers are moving into the cloud (UCaaS).
For leading this spirit of innovation and achievement, ATI Connect would like to congratulate its partner Interactive Intelligence for winning the Ventana Research 2015 Technology Innovation Award in the contact center category for its PureCloud platform. Purecloud is the first enterprise-grade, multitenant, distributed cloud platform. It is designed for maximum security and fast deployment. It provides IP PBX, video, screen sharing, co-browsing, support for multiple voice, content management and much more.
For more on the Ventana Research 2015 Technology Innovation Award and Interactive Intelligence see:
If you’d like to find out more about Interactive Intelligence or our other partners and solutions, do contact us here at ATI Connect. We want to collaborate!