Job: Network Engineer

Title Network Engineer
Categories Operations
Location Emeryville, CA
Job Information

Job Description

This is a position for a network engineer familiar with VoIP technology to install routers, provide VoIP network assessments to customers, and manage in-house network projects and systems such as domain controller, Exchange server and file servers. This position may also be required to support ATI’s corporate and data center systems.

  • Configure, program and install network hardware such as Cisco, Juniper and HP routers and switches, and a variety of firewall solutions
  • Diagram and document customers’ networks
  • Perform VoIP network readiness assessments and QoS configuration
  • Participate in and lead VoIP implementations
  • Act as liaison with the customer in a Project Management role for networking issues and providing written assessments
  • Manage system back-up and restore protocol
  • Troubleshoot and resolve network issues to resolution
  • Assist sales team with technical and network pre-sales questions
  • Handle customer installations and service issues as needed
  • Oversee software and network security
  • Set up site-to-site VPN tunnels and other WAN solutions
  • Monitor system performance and implements performance tuning
  • Document network problems and resolution for future reference
  • Internal desktop and LAN support:
    1. Manage user accounts, permissions, email, anti-virus, anti-spam
    2. Support administration of servers
    3. Network security
  • Meet project milestone dates
  • Provide excellent internal and external communication
  • Strive to expand professional and personal skills through a variety of assigned activities
  • Additional duties as assigned

Qualifications & Skills

  • Customer Satisfaction
  • Project Success
  • High level of customer facing communication and follow-up
  • Strong leadership
  • Good business practices
  • Strong verbal and written communication
  • Ability to understand, document and propose network configurations for new and existing customers
  • Hands-on experience with Wide Area Network technologies, including T1 circuits, point-to-point, VPN and MPLS configurations
  • Ability to work independently while being conscious of how your work interacts with that of others
  • Ability to manage multiple projects simultaneously and prioritize effectively
  • Maintain current technical knowledge
  • Maintain quality service by following organization standards and direction from manager
  • Excellent customer service skills both internally and externally
  • Project Management and knowledge of MS Project
  • Voice over IP

Work Experience & Job Requirements

  • Must have excellent communication skills, verbal and written
  • Must be dependable and reliable
  • Must have excellent organizational skills
  • Must have a valid California driver’s license, state insurance requirement
  • Proactively seeks out and completes self-training to keep current on industry and company technology
  • Relies on experience and judgment to plan tasks and accomplish goals
  • Desired certifications: MCSE, CCNA, CCNP, CCIE, CNE
  • Education: Bachelor’s Degree in Computer Science, Information Technology or similar.
  • Systems: Windows, Cisco Systems, Junos, Linux, Novell
  • Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS

Additional Requirements

  • Dress professionally
  • Employees are expected to stay on top of technology via trade publications and seminars
  • Be proactive and not reactive
  • Diplomacy is a skill that should be mastered
  • You may be assigned special projects and / or assigned a problem account
  • Always remember that you are a member of a team
  • Keep your team up to date with all aspects of your projects – over-communicate
  • Help your team with their commitments, don’t let them fail, negotiate resource time
  • Project a high level of confidence to your customers
  • Work on establishing a network of professionals you can rely upon as a resource
  • Some travel required
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